Each reward is tied to a certain milestone of account age. You can see your account age on the Character (C) window, at the very bottom of the right hand vertical scroll section. Mousing over the number of days, shows the break down of your base+bonus time.
Your account age is the time can also be boosted by owning the first 4 expansions (Desert of Flames, Kingdom of Sky, Echoes of Faydwer, Rise of Kunark). Each of these added 90 days of time to your account, a total of 1 full extra year of time. This practice was ended with The Shadow Odyssey.
If an expected Veteran Reward is not at first listed, simply close the /claim window and reopen it a moment later. Now, your Veteran Reward should be listed. There is also a 60 second delay between claiming items. This is due to historical technical limitations, that likely dont exist anymore, as devs have stated they want to remove, or drop that time.
- * - these adjusted age values provided by SOE
- H - House item
All items (46)