Guide

What Is the Guide Program?
In a nutshell, the Guide Program is a collection of players who like to help other players, roleplay, and participate in Live Events.

How To Join
The Guide Program is not for everyone, and there is a lengthy process which must be undergone before becoming a Guide.

Applying
First, one must fill out an application which can be found at https://guide.everquest.com/guideapp. This application tests roleplay ability, general writing skills, and game knowledge. Note that some of the questions in the Game Knowledge section are not supposed to be known off the top of one's head. This section is testing one's ability to find information, not to know it instantly. Essentially, you are supposed to use the Internet to fill out this section thouroughly.

Do not be discouraged if one does not hear back immediately. The Guide Program recieves a lot of requests, and some applications have taken up to a month and a half to be processed. One will only be notified via e-mail if one's application has been accepted, not whether it has been graded.

Basic Orientation
If one's application is accepted, one is now considered a "candidate" for the Guide program, and will need to attend basic orientation. The orientation is done in IRC, and includes what the Guide Program is about and what one's responsibilities will be as a Guide. There are usually two sessions of IRC orientation.

In-Depth Orientation
Once one has completed basic IRC orientation, one will be given a special Guide account and be asked to make a character on the Grobb server and will be asked to schedule a more in-depth and in-game orientation. Grobb is currently the "Guide Training Ground".

In the in-depth orientation, one learns the basic do's and dont's of being a Guide, recieves level 30, the Apprentice Guide title, a nice 30 slot 99% weight reduction bag, and is invited to the "Guides of the Shattered Lands" guid. At this point, one will become "buffed" (in the Guide Program, this term is used to indicate an account being flagged as a GM account), and is now considered an Apprentice Guide.

Being Promoted to a Full Guide
While one is an Apprentice Guide, one is "mentored" (in the Guide Program, this term is referring to a Guide training an Apprentice Guide) by members of the Training Team. These mentors are generally Guides who have been in the program for at least a year and know the ins and outs of the program. However when an Apprentice Guide is online without a training team members, they must remain anonymous by using the /anon command.

Every Apprentice Guide recieves a copy of the P&P, or Policies and Procedures. The Apprentice Guide must demonstrate his/her knowledge of this document. In addition, one must also demonstrate a competent roleplaying ability by roleplaying with other players.

When an Apprentice Guide is being mentored, usually he/she is being quizzed on the P&P, or just having the mentor follow him/her around while he/she talks to players, all the while giving suggestions on how to improve their roleplaying ability.

It is also important to note that all levels of Guides are required to complete four sessions per week. One session, at minimum, is interacting with one player.

Being a Full Guide
Once one is promoted to a Guide (also referred to as Guide+), one may be online and un-anonymous without the presence of a training team member online with them. Guides have the ability to summon a player, go to a player or static NPC, and zone to non-restricted zones.

Non-resricted zones are generally the Tier 1 and Tier 2 zones, as well as the cities of Freeport and Qeynos. A Guide may not zone into a restricted zone without the approval of an Elder Guide or above.

About a week after promotion, one is transfered from the Grobb server to another server where Guides are most needed.

As a Guide, there are also benefits. In addition to being able to participate in Live Events, one recieves his/her play account as well as all expansions free of charge.

Guide Ranks
These are the ranks from lowest to highest.

Candidate - Has been accepted into the program but has not yet completed the in-depth orientation.

Apprentice Guide - Has completed in-depth orientation and is training to become a Guide (or Guide+).

Guide (Guide+) - Has completed training as an Apprentice and is ready to set foot in Norrath, alone.

Senior Guide - Overlooks the Guides on a particular server. Completes weekly and monthly server reports, auditing Guide actions and time sheets.

Elder Guide - Overlooks the Guide Program and writes/makes amends to the P&P. Elder Guides must be elected into their position. Currently, there are only four Elder Guides in the program. In addition, this is the highest rank a person can reach without being employed by SOE.

GM (CSR (Customer Service Representative)) - Employed by SOE. Usually are the ones to solve problems submitted via the ticket system.

GM Admin - Employed by SOE. Generally these are developers, however John Smedlley is included in this list, along with the CSR manager and the Guide Liason. The Guide Liason is responsible for communicating everything that happens in the Guide Program with the rest of SOE.

From EverQuest 2 Wiki, a Wikia wiki.