Guides of the Shattered Lands

The Guides of the Shattered Land are a group of volunteers officially sanctioned by SOE.

The main job of a Guide is to role-play with the populace of Norrath and contribute to their positive experiences in the games. Guides have a limited number of quests they can run (sometimes called Live Events by players), as well as a small range of goodies they can hand out as treats. Usually, these are in the form of tasty snacks.

Guides operate under a number of restrictions and are limited in the interactions they can have with the populace. For example, Guides are not allowed to accept any item from a player, and they do not operate with Customer Service privileges so may not change bad names, ban users, or take other such drastic steps.

Guides can assist players with some issues, however -- players who are stuck and unable to move may contact guides (if any are online) to un-stick them. Guides can often be found by using the /who all guide command.